3 Lessons in Crisis Communication from the Samsung Recall

By Kristina Florio The Galaxy Note 7 is literally blowing up Samsung’s market value. Samsung Electronics Co. is facing company crisis as one of the world’s leading smartphone makers deals with a recall of its newest devices following reports of exploding batteries. Since the company announced its recent recall of the Note 7, more than… Read More 3 Lessons in Crisis Communication from the Samsung Recall